Reliability and uptime are the talk of the EV charging industry these days, and rightly so. Charger manufacturer Autel tells us that one of the most common causes of downtime is damage to a charging cable or connector. Whether the damage results from vandalism, accidental vehicle contact, everyday wear, severe weather, or another unforeseen event, an inoperable cable can leave a charger unavailable when customers need it.
Autel’s Cable Protection Program is a new commercial service offering designed to minimize downtime by simplifying the replacement of damaged charging cable assemblies and connectors. The program provides OEM replacement components regardless of the cause of damage.
Coverage is available for eligible Autel chargers enrolled prior to deployment, or while they are still covered under the Autel Limited Product Warranty.
For customers seeking a higher level of operational support, the Cable Protection Plus option includes OEM replacement parts along with installation performed by either Autel Energy North America or an Authorized Autel Service Partner.
Source: Autel
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