The public EV charging experience has long been a sore point among users. EV drivers have complained about malfunctioning or out-of-service chargers and unnecessarily complicated apps and payment systems. More recently, there’s a sense that things have greatly improved, and—coincidentally or not—the number of available charging sites continues to expand.
Now JD Power has put some numbers to the changing atmosphere. The company’s 2026 U.S. Electric Vehicle Experience (EVX) Public Charging Study, which measures EV owner satisfaction with public charging, found several areas of improvement.
Customer satisfaction with DC fast chargers increased 12 points compared to last year, to 666 (on a 1,000-point scale). Respondents reported improvements in all 10 factors in the study. Charger availability saw the largest improvement (+27 points), followed by location safety (+18) and cost of charging (+18).
Charging failures have reached a record low: the public charging non-charge visit rate fell to 12%, down from 14% a year ago and the lowest level ever recorded in the study.
Three new OEM-backed DC fast charging networks have recently come on the scene, and all three performed well in the survey. Customers praised the ease of charging, charging speed and charger availability. IONNA ranked highest among DC fast charger stations in its first year of award eligibility.
Site selection matters—a lot. JD Power found that satisfaction is highest for DC fast chargers located at hotels (692), gas stations/convenience stores (689) and restaurants (688), while dealership locations scored significantly lower (570).
Source: JD Power
from Charged EVs https://ift.tt/EVOdGsB
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